Welcome to the service & help section of Fischer-Wolle!

We offer you numerous services all around handicraft. If you have any problems or questions, our expert employees are personally there for you.



Your enquiries will be processed by our expert staff as quickly as possible. If you have any questions, please also visit our page with FAQs


Redeem a shopping voucher

Please enter the code of your shopping voucher at the end of your order under "customer comment". Your shopping voucher will then be offset against your order in our company.



We offer you comprehensive advice on our products. If you have any questions or problems concerning your handwork, you can contact our expert staff. Consulting contact: or use our contact form.


Frequently asked questions and answers

Answers to the most frequently asked questions can be found here.


We protect your personal data within the ordering process by a secure transmission method using so-called SSL encryption. We use the most secure standard encryption in Germany with a 128bit- or even 256bit-key, as it is also used by banks. You can recognize the encrypted transmission by the small lock symbol in the status bar of your browser. In addition, with this procedure, there is an "https:" at the beginning of the address line of your browser. We have also taken suitable precautions to prevent unwanted access to the information stored with us by third parties. All data will of course be treated confidentially by us. You will find further information on data protection here.

Sock knitting service

You can also have socks knitted by our professionals! We knit socks for you from every available colour of our stocking yarn assortment. Please contact the sock service at

Handicraft market

Besides the mail order business, the traditional company Fischer-Wolle also runs a local handicraft shop in Babenhausen. In this handicraft market we present the entire Fischer-Wolle assortment, numerous branded yarns and inexpensive special items on 850 square meters of sales area.

Our trained specialist staff will be happy to advise you. Combine your next trip to the wonderful Allgäu with a visit to our handicraft market. We are looking forward to seeing you!

Opening hours of the handicraft market:
Mon - Fri 9:00 - 18:00 and
Sat 9:00 - 12:00


Colour display on the Internet

Please note that the representation of the colours on the internet can partly differ from the original. The representation of the correct colour on the Internet depends on many factors, such as the Internet browser used, the operating system and last but not least the individual setting of the screen.

It is not possible for us to influence all these factors in order to be able to guarantee that the corresponding colours (e.g. wool) are also displayed correctly on your screen.


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