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Frequently asked questions & answers

Promotions with advantage codes, such as the "weekend with no shipping costs" or the "10% weekend".

What is an advantage code and where or how can I get one?
An advantage code is a code with which you receive, after entering it in the appropriate field, certain benefits, such as free shipping, extra discounts or similar, when you order in the online shop.
The advantage code is available for certain promotions, such as the weekend with no shipping costs.
Such actions take place at irregular intervals, our newsletter, our forum or our postal mailings will inform you in time. Here you will also find the corresponding advantage code.

Where do I enter the advantage code?
After you have filled your shopping cart and are on the overview page of your shopping cart, you can enter the advantage code that you have received from us for the respective promotion in the "Advantage code" input field.
After you have entered the advantage code and clicked on "Redeem", your order will be modified accordingly. For example, on a "10% weekend", 10% discount will be deducted directly after entering the advantage code.
You can then send your order.

How can I benefit from an above mentioned promotion?
On the homepage of our online shop and also on Facebook you can find out whether a promotion is currently running and what the corresponding advantage code is.
Our tip: Simply sign up for our newsletter, as this is the only way we can invite you to planned promotions in advance and let you know the time and, of course, the corresponding advantage code.

 

Customer account

What advantages do I have if I register in the online shop?
You have a variety of advantages:

Quick and easy ordering process through saved access data
Overview of your previous orders
Easy management of your personal data
Subscribe or unsubscribe to the newsletter
Benefit from our bonus points program
Put together your personal wish list

How can I register in the Fischer-Wolle online shop?
Click on "Register" on the top right-hand side of the start page and on "To register" on the bottom right-hand side of the following page. Then please fill in the fields in the following section and click on "Register". The fields marked with an asterisk must be filled in for correct registration. A valid e-mail address is very important for registration. Your shipping or billing address will only be entered after you have filled your shopping cart and proceeded to checkout.
After your registration you will receive a registration confirmation with an activation link by e-mail. Please click on the activation link, only then your user account will be activated. Your personal data will of course be treated confidentially (for more information, please click here: Privacy).

How can I register as a regular customer in the online shop?
Unfortunately it is not possible to register with your existing customer number, so please proceed as described in the section "How can I register in the Fischer-Wolle Online Shop?
Since all registrations are processed manually in our company, it is not possible that you receive a new customer number although you are already a customer and already have a customer number. Your registration in our online shop is therefore linked to your existing customer data.

I have forgotten my password, what can I do?
Click on "Forgot your password?" at the bottom left of the registration page and enter your e-mail address. Your password will now be sent to you by e-mail and you can log in again as usual.

 

Order & Delivery

Can I have my order delivered to a different address?
Yes, during the ordering process, after entering the billing address, please enter the address to which the package should be sent under "delivery address".


Can I order by other means than the Internet?
Yes, you can also place your order by:

Fax at the number: +49 8333 308-18
E-mail to service@fischer-wolle.de
Mail to the following address:
Georg Fischer GmbH
Heideweg 28
87727 Babenhausen
Germany

We are looking forward to your order!


How long does the delivery of Fischer-Wolle take?
You can find out the current delivery times in the shopping cart and during the ordering process.

Who delivers my package?
Your parcel will be delivered quickly and reliably by DHL.


What are the shipping costs of my order?
You can find out the shipping costs after selecting the country in the shopping cart or during the checkout process.

 

Handicraft

What is a gauge and how important is it in my handwork?
The gauge indicates how many meshes or rows are needed per 10 cm. On our woollen ribbons and in our catalogues you will find the specifications for plain right hand knit, in our instructions the specifications for the respective sample. In order to achieve a perfect result, it is advisable to make a stitch test in the respective sample and with the selected wool before starting any manual work. You knit or crochet a piece of approx. 15 x 15 cm. Now count out - preferably in the middle of the sample - how many stitches or rows make 10 cm. Make sure that your sample stain lies flat and is not warped.
If your stitch sample does not correspond to the information in the instructions, choose a different needle size - thicker needles if you count 10 cm more stitches and rows and thinner needles if you count fewer stitches and rows. If you like to work according to your own designs, you can use the stitch sample to calculate the number of stitches or rows you need.

Example: You want your sweater to be 48 cm wide and 56 cm long and you have counted a stitch sample of 24 stitches and 31 rows, which means that 2.4 stitches and 3.1 rows are allotted to 1 cm. You now calculate 48 x 2.4 = 115 stitches plus 2 edge stitches = stop 117 stitches. For the length it means 56 x 3.1 = 174 rows.


What should I pay attention to with multicoloured and printed yarns?
The colours of the individual balls can have quite different effects despite the same colour and also batch number. Multicolour yarns often have a very long print repeat. It is not technically possible to have all balls start or end with the same colour, so the one or the other tone on the surface of the ball is sometimes predominant. If the repeat of your knitted garments should always start the same way, we recommend that you unwind the thread from the ball of yarn until you have reached the right colour. Start the ball of yarn either from the inside or from the outside, but consistently in the way you have chosen, because the way the yarn is unwound has an effect on the pattern repeat.

What is a lot or boiler number?
The yarns are dyed in large kettles and the colour number is then added to the batch number, i.e. these colours from one kettle are absolutely identical in their dyeing. If the colour is now reproduced, it is technically not possible to obtain exactly the same colouring. It may differ slightly and therefore receives a different batch number. For this reason, you should not knit yarns with the same make number but different batch numbers in one piece. The difference might be visible. We recommend that you order enough material for your knitted garment and that you check the straps for parity before you start knitting.


If the same lot number is no longer available, how do I process yarn with different batches?
Use the yarn from the other lot for collars, facings etc. or compensate for any colour differences by knitting rows with both batches alternately. Never use yarns from different batches in one continuous area without a transition.


What should I do to prevent discolouration?
Despite all technical progress, it is difficult to dye yarn fibres completely colourfast. If excess colour remains on the outside of the fibres, it can be removed later, usually during the first wash. Therefore, before the first wash, rinse your knitwear in vinegar water to neutralize the colour and wash it separately from other colours. Always rinse with a lot of water (in the washing machine always with a high water level) and never leave knitwear in the lye for too long.


How do I wash my knitwear properly?
To protect your handwork as much as possible, you should turn it to the left side. Machine wash and spin-drying are permitted for most yarns. In any case, wash in a wool setting or gentle cycle and at the recommended temperature. Use the high water level so that your handwork is rinsed sufficiently. Do not use fabric softeners, otherwise the animal fibres can become matted or dissolved over time because animal fibres contain proteins.

If you want to wash by hand, here are some tips:

Do not soak
Do not rub, wring or brush
Gently lift out of the water with your hands, do not pull
Immediately place in plenty of rinse water and rinse several times until the water is clear
Spread the lifted out piece on dry cloths, roll it up and press it out
Design exactly in the original dimensions (in upsetted form if required)

Why does a ball of yarn not weigh exactly 50g and what does run length mean?
Weight fluctuations in yarns are normal. No matter whether natural fibre or synthetic, yarns contain moisture to make them easy to process. During longer storage in heated rooms or at high outside temperatures, up to 10% of the ball weight can evaporate. In high humidity the ball of yarn will regain the lost weight. The yarn is measured exactly to 100g at a humidity of 65%, i.e. the length of the yarn is determined. The term "run length 250m/ 100g" then means that a yarn of 250 metres weighs 100g at this humidity level.


Why does my handwork pilling (naps)?
Basically, pills are not a lack of quality. It is caused by rubbing and chafing against other materials. Especially soft and bulky yarns tend to pilling because the fibres are not so tightly bound into the thread. Bend forward and do not knit too loosely, because a too loose knitting style favours pilling. Do not pluck off pilling nodules, this will pull the fibre out even further, but cut it off carefully. Over time, pilling will subside as the fibres become more firmly bound together.


How do I prevent pilling?
Wool is a natural material that cannot become matted without external influences. It only does so if it is not processed or cared for properly. The finer and nobler the fibre, the more carefully it must be cared for. We recommend: - Do not knit too tightly. - Wash with very little detergent and lots of water - Follow the care instructions on the cover.


What do I do with knots in my ball?
It is a long way from the raw material to the finished thread, on which the not endless thread has to be knotted together from time to time. Knots are also a sign that the material has been inspected and damaged areas have been removed. Of course, you can expect us to deliver perfect goods with as few knots as possible. Unfortunately, however, some knots must be tolerated to a certain extent with the current state of spinning technology. 1 - 2 pieces may be allotted to a ball.

Our tip: Never knit a knot, it could dissolve when you wash it. Loosen the knot and start with the new thread at the beginning of the row. Thread ends can then be used for sewing together.


How do I prevent colour changes in my handwork?
Hardly any fibre can be dyed or bleached completely lightfast with today's state-of-the-art technology. They all therefore have a limited light fastness value.
Here are a few tips: Never expose white or pastel coloured yarns or handicrafts to bright sunlight or neon light. Do not use optical brighteners when washing.


How does my handwork keep its fit?
The following care will give you your handicraft pieces with a good fit: Do not process the yarns too loosely and keep to the stitch test. Ribbons keep their shape if they are knitted with smaller needles than the rest. If possible, give preference to machine washing in the wool setting over hand washing. If hand washing is unavoidable because of the material, lift your handwork very carefully with both hands out of the basin, never pull. Measure your handwork before washing. After washing, lay it out to dry in exactly these measurements, if necessary also in compressed form. Viscose yarns and Super-Wash finished yarns are particularly prone to loss of shape. Please always dry these pieces in compressed form and never use a fabric softener.


What is felting and what do I have to consider?
Knitting + washing = felting
What is normally completely undesirable when knitting, you create intentionally with our felting wool. You make an oversized piece of knitting or crochet, wash it at 50°C in the washing machine and you will get a strength and warmth of the felted piece that will surprise you.
The result is unique "felted" bags that are super hardwearing. And probably the warmest caps and socks in the world - try it out!
The shrinkage is between 30% and 40%, in wet condition your knitted garment can still be pulled into shape (for socks or hats it is best to pull it over foot or head while still wet).

 

Embroidery

Can I embroider straight-thread embroidery on marked fabrics?
A fabric that has been drawn must not be embroidered in a straight stitch, but embroidered exactly according to the drawing. It is not possible to print exactly according to the thread.


Should I use an embroidery hoop when embroidering?
Yes, because the work does not warp as much and the print does not peel off.


Are the offered blankets also available ready embroidered?
Many of the blankets on offer are also available as a finished embroidered model. For more information on price and availability, please send us an inquiry at service@fischer-wolle.de.

 

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